Delivery FAQ

WHERE CAN I RECEIVE MY ORDER?

• It can be sent to an address selected by you (home, work, etc.). We deliver worldwide. 
• IMPORTANT NOTICE - If you reside in the Russian Federation, you must provide a business address as our preferred courier company will not deliver unless this occurs.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

• Delivery times depend on the destination. Delivery within the UK takes 2-3 working days. EU and US international deliveries take 3 to 5 working days.
• Shipping to the Russian Federation takes approximately two weeks to arrive.
• During busy sales periods (Xmas, Black Friday etc) deliveries may take up to 5 working days longer than usual. 

 

HOW MUCH DO I PAY FOR DELIVERY SERVICE?

• UK standard shipping over £100 – FREE.
• UK Standard shipping under £100 - 8 GBP
• EU standard shipping – 10 GBP. 
• International standard shipping – 20 GBP.

 

CAN I TRACK MY ORDER?

• Yes, the tracking number will be sent to you once the order is fulfilled. 

 

I AM AN INTERNATIONAL CUSTOMER. DO I HAVE TO PAY CUSTOMS DUTIES AND IMPORT FEES?

• Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
• If you refuse a shipment from MIISTA, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to MIISTA. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to customerservice@miista.com